Shpend holds the role of Senior Consultant at Deloitte in their consulting practice. With over 15 years of diverse experience in key industries: ICT, FSI, Energy, Consumer, Aviation, and Manufacturing, Shpend brings a wealth of expertise. Certified as a Lean Six Sigma, Shpend possesses a strong foundation in process improvement and digital transformation. Through conducting business diagnosis and driving business process reengineering, Shpend has successfully delivered projects in Kosovo and Albania. Additionally, Shpend has invaluable global experience in Change Management and Communication while working with Deloitte Global, enabling a deep understanding of managing organizational transformations on an international scale. Shpend is a graduate of RIT-Kosovo class of 2008 with a concentration in Entrepreneurship and Management.